The leisure hotel industry is currently facing challenges with chronic labor shortages and maintaining consistent service quality, especially during nighttime and peak business hours. F garden group has addressed these issues by implementing HelloX. The AI accurately and instantly handles phone inquiries for orders and complex rate plans, significantly reducing the burden on staff during busy periods and enabling more streamlined operations.

# Challenges Before Implementation
F garden group, which operates multiple hotels in Sasebo City, Nagasaki, was facing challenges with a high volume of calls from guest rooms to the front desk, particularly during the night and on peak days like weekends and holidays. The two main issues were "Labor Shortages" and "Over-reliance on Individual Staff."
### 1. Challenges Related to Labor Shortages
- Due to a chronic shortage of staff, front desk employees were often overwhelmed with phone calls, preventing them from focusing on their primary role of providing in-person guest services.
- During peak times, such as when the hotel was fully booked or during check-out hours, high call volumes led to long wait times for guests, resulting in decreased customer satisfaction.
- The situation was further complicated by the overlapping retirement of veteran staff and difficulties in recruiting new, younger employees due to the ongoing labor shortage.
### 2. Challenges Related to Over-reliance on Individual Staff
- Complex service details and rate plans meant that knowledge and expertise were concentrated among a few veteran employees. This created a significant risk associated with staff turnover and resulted in high costs for training new staff and sharing information.
- The speed and quality of service varied depending on the proficiency of the staff member on duty, leading to inconsistent service levels across the hotels.

# What HelloX Automates
### Answering Calls:
HelloX receives calls from both external lines and guest rooms to handle inquiries and take orders.
### Post-Call Work (ACW):
1. **Saving call logs to the dashboard:** It records the details of guest inquiries and the necessary follow-up actions on a central dashboard.
2. **Notifying staff of orders:** When an action is required, such as delivering a food order, HelloX automatically places a notification call to the responsible staff member to prompt them for the next step.

# Results of Implementing HelloX
![hellox-case-hanazonoshoji-2](//images.ctfassets.net/x0lx6207qomw/24LWGEMZBs1K7eUhPZdGun/86099558b30cc92ed9d3309a592e70df/20251010_HelloX_PR_1200_675_1_2.png)
The implementation of HelloX has enabled guests to receive smoother, high-quality service 24/7, while freeing hotel staff from the burden of telephone duties to focus on essential in-person guest services.
### Solution to Labor Shortages: Saving approximately 1,800 calls per month through automation
HelloX has fully automated telephone operations, reducing the workload at each hotel by approximately 1,800 calls per month—a task that previously placed a significant burden on front desk staff. This has liberated employees from being tied to the phone, creating an environment where they can concentrate on what matters most: providing attentive, personal service to guests. Furthermore, it has eliminated guest wait times during peak periods like full occupancy or check-out, contributing to higher customer satisfaction. As a result, F garden group has been able to maintain high-quality hotel operations despite challenges such as the retirement of experienced staff and difficulties in recruitment.
### Solution to Over-reliance on Staff: Standardizing service quality and reducing training costs
HelloX centralizes information on complex rate plans and services, providing uniform and accurate guidance 24/7. This standardizes the quality of telephone support, ensuring it no longer depends on the experience or skill of individual employees. Guests can now feel confident that they will receive the same high level of service no matter when they call. Moreover, by having the AI manage the knowledge previously held by veteran staff, the costs associated with training new employees and handovers have been significantly reduced. This also mitigates the risks associated with the departure of experienced personnel.

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# Comment from Mr. Yasui, Representative Director of F garden group
"We see AI not merely as a tool for operational efficiency and automation, but as a powerful partner in delivering warmer, higher-quality hospitality. We will continue to strive for the optimal balance between 'tech touch' solutions like AI and the 'human touch,' ensuring we provide the best possible stay for all our guests."
# Comment from Mr. Takahashi, Head of the HelloX Business at Hello Inc.
"We are truly honored that the implementation of HelloX has contributed to F garden group's mission of providing 'higher-quality hospitality' and creating a better lodging experience for their guests. This outcome, where AI and people collaborate to expand the potential of the workforce and generate warmer service, is a significant step toward solving challenges across the entire hotel industry. We are committed to being more than just a tool for efficiency; we will strive to be an 'AI business partner' that works together with our clients to elevate the customer experience for the entire accommodation industry."


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F garden group Adopts HelloX

We are pleased to announce that "Respo by AutoReserve," the all-in-one platform for restaurants, has launched an API integration with "freee Accounting," a service provided by freee K.K. (Headquarters: Shinagawa-ku, Tokyo; CEO: Daisuke Sasaki).

This integration enables daily sales data from Respo to be automatically registered as transactions in freee Accounting the following day. Restaurant owners will be freed from tedious accounting tasks, ensuring accurate financial management without input errors or omissions. This allows them to focus on value-adding activities, such as improving customer service and enhancing the overall quality of their establishment.

## Background
While digital transformation (DX) is advancing in the restaurant industry due to labor shortages, much of this progress has been limited to front-of-house operations like reservations and ordering. The reality is that accounting entries are often still done manually. The increasing variety of payment methods and the need to handle multiple tax rates have further complicated these tasks. These back-office operations have become a major bottleneck, reducing the overall productivity of restaurants.

To address this inefficiency in back-office operations and provide a truly "all-in-one" experience that supports the entire restaurant business, Respo has developed this API integration.

## About the API Integration
With this API integration, sales generated in Respo are now automatically registered as transactions in freee Accounting the next day. This allows for centralized management of accounting tasks, from daily sales tracking to payment processing, all within freee Accounting.

### Key accounting data automatically synced:
- __Appropriate Account Titles__: Transactions are automatically assigned to the correct accounts, such as "Sales" for revenue and "Commissions Paid" for payment processing fees.
- __Accurate Tax Categories__: Entries are recorded with the correct tax categories based on the product tax rates (standard 10% / reduced 8%) set in Respo.
- __Sales Data by Payment Method__: Daily totals for each payment method, such as "Cash" and "Credit Card," are automatically registered.
- __Discount and Refund Data__: Discounts applied at checkout and refunds for online payments are also automatically reflected as negative transactions, deducted from sales.

## Benefits for Restaurants

__1. Automate daily sales entry and drastically reduce accounting workload__

Sales are automatically synced with freee Accounting, eliminating the need for manual data entry. The time saved can be dedicated to core business activities that directly impact revenue, such as enhancing customer service and developing new menu items.

__2. Prevent complex calculation errors and maintain an accurate, real-time understanding of your financial situation__

Not only does it eliminate the risk of human error and omissions, but it also allows for the accurate management of complex sales involving multiple tax rates. You can grasp accurate daily sales figures on freee Accounting at any time, supporting swift business decisions.

__3. Accelerate your restaurant's DX, no bookkeeping knowledge required__

As the journalizing of daily transactions is fully automated, even those unfamiliar with bookkeeping can manage their accounting with confidence. This seamlessly connects front-of-house and back-office operations, powerfully driving the digital transformation of the entire restaurant.

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Respo Announces API Integration with freee Accounting

## Background of the Launch
In recent years, with the rise of restaurant review sites and social media, consumer feedback has gained significant influence over the restaurant industry. However, platforms that convey the personal voices of chefs and the passion behind each dish have often been limited to a domestic audience, posing a challenge in reaching international readers.

To address this, AutoReserve, with its global user base, has launched "AutoReserve Magazine." Our goal is to increase the global recognition of Japan's remarkable restaurants and chefs and to contribute to the further growth of the restaurant industry.

## Our Three Core Values
1. Story-Driven Content Exploring the Philosophy of Chefs

Going beyond basic restaurant information, we conduct in-depth interviews with each chef to explore the narratives of their establishments, from the philosophy behind their cuisine to the history of the restaurant. Serving as a "culinary library" where readers can access the insights of master chefs at any time, the magazine allows them to discover the stories behind the food, deepening their understanding and appreciation of the richness and diversity of Japanese culinary culture.

2. A Global Perspective Reaching Readers Worldwide

Available in seven languages—Japanese, English, Korean, Chinese (Simplified, Hong Kong, and Taiwanese), and Thai—we deliver the appeal of Japan's exceptional cuisine directly to a global audience. We aim to be a trusted and valuable primary source of information, not only for food enthusiasts in Japan but also for those planning a trip to Japan and fans of Japanese food living abroad. In this role, we serve as a bridge connecting Japanese food culture with the world.

3. From Reading to Dining: A Seamless Reservation Experience

We offer a seamless, one-stop experience that transforms a reader's inspiration into a visit. Through system integration with our AI-powered restaurant reservation service, "AutoReserve," we enable readers to book a table the moment they finish an article. This convenient experience extends even to highly sought-after and hard-to-book restaurants, allowing users to act on their excitement immediately.

## A Message from Our Team
”We envision AutoReserve Magazine as more than just a restaurant guide; we aim to build it into an "archive of culinary stories" that shares the passion and philosophy of individual chefs across borders. By sharing the depth and diversity of Japanese culinary culture with readers around the world, we hope to enrich the next generation of dining experiences.”

## Overview
![ar-PR](//images.ctfassets.net/x0lx6207qomw/1boigvLOLEASTb6trVE6MO/f34b6e40141e5dfcdd7c31a5f8066fa0/20250908_AR_PR_1200_675_2.png)
- Name：AutoReserve Magazine
- URL：[https://autoreserve.com/ja/magazines](https://autoreserve.com/ja/magazines)
- Languages：Japanese, English, Korean, Chinese (Simplified, Hong Kong, Taiwanese), Thai
- Content：Interview articles with chefs from renowned restaurants in Japan

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Please see the press release regarding this matter here.
[https://prtimes.jp/main/html/rd/p/000000050.000056009.html](https://prtimes.jp/main/html/rd/p/000000050.000056009.html)


AutoReserve Magazine

[AutoReserve] Announcing the Official Launch of "AutoReserve Magazine," a Web Magazine Exploring the Stories Behind Food

As labor shortages worsen due to a declining workforce, call centers and customer service departments face a significant challenge: operators spend a great deal of time on After Call Work (ACW), such as logging call details and entering data into systems. While the rise of AI has enabled the automation of conversations, there has been little fundamental progress in reducing this ACW burden. To address this, we developed "HelloX" to achieve not just "conversation automation" but the "automation of the entire business process.”

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## Features of HelloX
![hellox-pr](//images.ctfassets.net/x0lx6207qomw/2cqj83fFPkXrltEYD9D3x4/ac1b3d0bd7a5d2a3e49d5608feb9c342/HelloX_1200x6302__1_.png)

__1. Advanced Conversational Skills that Feel Like Talking to a Human__

HelloX's proprietary AI technology accurately understands the customer's intent to enable natural, human-like conversations, eliminating the need for conventional rule-based scenarios. This allows for contextual responses, ensuring appropriate handling even of unexpected questions.

__2. Comprehensive Automation Through System Integration, Completing Tasks Even After the Call Ends__

The key feature of HelloX is its ability to not only transcribe conversations but also to understand and summarize the content. By integrating with your existing internal systems, such as CRM and applicant tracking systems, it automates administrative tasks previously handled by humans. This allows for fundamental business process improvements by automating desired tasks as much as possible.

__3. Dedicated Consultants Specializing in Customer Support__

We go beyond simply providing an AI product. Our dedicated "AI Consultants" conduct detailed consultations during the implementation of HelloX. By thoroughly analyzing your existing systems and workflows, we identify challenges directly linked to key business metrics and support the realization of an optimal collaboration between "AI and human agents.”

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## A Comment from Shohei Takahashi, Head of the HelloX Business
"Through HelloX, our company aims to eliminate inefficiencies in phone communications, creating a society where people can focus on more creative and value-added work. At the same time, we will advance customer support reforms that reduce the burden on customers who make inquiries by phone. To achieve this, we are moving beyond the position of a mere 'SaaS provider' that simply has customers install a product. Instead, we will support the entire market as an 'AI Business Partner,' working alongside companies to solve their customer support challenges.”

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For more detailed information, please refer to the press release below.

[https://prtimes.jp/main/html/rd/p/000000049.000056009.html](https://prtimes.jp/main/html/rd/p/000000049.000056009.html)

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[HelloX] Announcing the Official Launch of "HelloX," Our New Customer Support AI Agent

We are pleased to announce that as of August 2025, the number of restaurants using "Respo by AutoReserve" (commonly known as "Respo"), the all-in-one platform for restaurants provided by Hello Inc., has surpassed 3,000.

### Background of Reaching 3,000 Partner Restaurants
In just about two months since surpassing 2,000 partner restaurants at the end of May 2025, over 1,000 new restaurants have joined the Respo platform.

We believe this achievement is the result of the strong support from many restaurant owners who value our unique proposition: the convenience of Respo's all-in-one solution, which includes features like a self-ordering system and reservation management, combined with powerful customer acquisition support through free referrals from our integrated AI reservation service, "AutoReserve."

We will continue to enhance Respo's capabilities to streamline operations and boost customer acquisition, striving to create an environment where more restaurant owners can focus solely on what they do best: creating delicious food.

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You can view the full press release [here](https://prtimes.jp/main/html/rd/p/000000047.000056009.html).

Unbound by societal norms andcommon sense, we believe in our ownunique ideas, and strive to createwhat has yet to exist in the world.

We offer a new business that combines our proprietary speech AI technology with our extensive knowledge in product development.